Cancellation Policy

We believe in more than just clean spaces—we create peaceful, inspiring environments.

100% Satisfaction Guarantee
Locally-Owned, Fairfield County-Based
Non-Toxic, Eco-Preferred Products
Trusted by Families, Offices & Local Businesses

“We Clean with Intention and Serve with Grace.”

Residential/Commercial Cleaning Service Agreement

Kevin Torres – CEO & Founder

kevintorres@gracefullycleanedllc.com

Website: https://gracefullycleanedllc.com

Client Information

First Name: ________________________________________________

Last Name: ________________________________________________

Email Address: ________________________________________________

Phone Number: _________________________________

Service Address: _______________________________________________________________________

Property & Service Details

What type of cleaning are you requesting?

– [  ] Standard Cleaning

– [  ] Deep Cleaning
– [  ] Post-Construction
– [  ] Move-In/Move-Out
– [  ] Commercial
– [  ] Airbnb Cleaning

– [  ] Garage Cleaning and/or Organization
– [  ] Specialty/Other: ________________________________________________

Has the property been professionally cleaned in the last 2 months? [  ] Yes  [   ] No

Do you currently reside in the home? [  ] Yes  [  ] No (If no, this is considered Move-In/Move-Out or Post-Construction)

Have renovations/construction occurred in the last 3 months? [  ] Yes  [  ] No

Bedrooms: _____

Offices (if any): _____

Bathrooms: _____

Finished Basement to be included? [  ] Yes  [  ] No

Garage to be included? [  ] Yes  [  ] No

Additional Options:

– [  ] Inside of Oven

– [  ] Inside of Refrigerator

– [  ] Outside of Kitchen Cabinets

– [  ] Tops of Kitchen Cabinets

Pets Present? [  ] Yes  [  ] No

Is running water available? [  ] Yes (Required)  [  ] No

Is electricity working? [  ] Yes (Required)  [  ] No

Schedule & Frequency

Requested Start Date: ____________________________

Frequency of Cleaning:

– [  ] One-time
– [  ] Weekly
– [  ] Bi-weekly
– [  ] Monthly
– [  ] Other: ___________________________

Pricing & Payment

Service Rate: $________ per hour/flat rate

Estimated Cost (if applicable): $________

Payment is required at the time of booking.

Accepted Payment Methods: Cash, Credit Card, Zelle, etc.

Bookings are not confirmed until payment is received.

Terms & Conditions

1. Cancellations require a minimum of 24–48 hours’ notice. Fees may apply.
2. Access to the Home must be arranged in advance. Failure to provide access may result in a cancellation fee.
3. Supplies & Equipment:
   – [ ] Client provides cleaning products (Only if chooses to utilize eco-friendly products)
      – [  ] Gracefully Cleaned provides products and tools
4. Post-Construction Dust: Any presence of construction dust may result in a rate adjustment.
5. Satisfaction Guarantee: Notify us within 24 hours of service if unsatisfied. We’ll return to address concerns at no cost.
6. Utilities Required: Services cannot be performed without running water and electricity.
7. Pet Policy: Please notify us of any pets to avoid assigning cleaners with pet allergies.
8. Marketing Consent: By providing your email, you agree to receive occasional promotional emails from Gracefully Cleaned L.L.C.

Photo Consent

Gracefully Cleaned L.L.C. may take before and after photos of the service area for quality assurance, training, and marketing purposes.

Photos will never include identifiable client information and will be used respectfully and professionally.

Do you consent to before and after photos being taken?
– [  ] Yes
– [  ] No

Client Initials (if yes): ________

Agreement

I, the undersigned, have read and agree to the terms and conditions above. I authorize Gracefully Cleaned L.L.C. to perform the requested services.

Client Signature: ____________________________

Date: ____________________

Gracefully Cleaned Representative: ____________________________

Date: ____________________